How To Not Strangle Your Coworkers: Resolving Conflict with Collaboration
A disagreement becomes a conflict when:
- it’s important
- you are interdependent with each other
- you both believe the evidence is on your side
Avoiding conflict does not benefit in the long term. Conflict is beneficial for us. Psychological safety must be established at the interpersonal level:
- set the stage: frame the work, emphasize purpose
- invite participation: demonstrate situational humility, practice inquiry
- respond productively: express appreciation, destigmatize failure, sanction clear violations
Note
The speaker talked briefly of Double loop learning. Interesting concept